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Amazon Packaging Feedback

 

Amazon has made tremendous progress in the last year regarding improving their packaging and making it more sustainable.

The online retailer introduced Frustration Free packaging which eliminates PVC clamshell style packaging in favor of plain customer friendly boxes with minimal excess. 

Over the last year they have expanded Frustration Free packaging to more than 300 products and have shipped more than 1 million products in Frustration Free packaging according to a memo posted on Amazon's website from its founder Jeff Bezos.

Amazon has also done something revolutionary.  They have created an extensive packaging feedback section where customers can rate the packaging of products they've ordered, post comments and even upload photos. 

The Packaging Feedback section is available to customers and includes items they've recently ordered for ratings.   I was impressed with the level of detail of the Packaging Feedback section.  It is the first dedicated forum that I know of where customers can interact directly with a retailer regarding packaging. 

Amazon says more than 115,000 customers have already more than 200,000 packages they've received.

HP Excessive Packaging: Power Cord Shipped with Pallet

Here is an amazing example of excessive packaging that if accurate would take the cake for the most egregious example we've seen.  

An Australia-based user, on the popular site Notebookreview.com claims that HP delivered a power cord, complete with a wooden pallet. The user provided photos they took of the excessive packaging.

via cnet asia

Amazon Excessive Packaging Challenges Continue

I know Amazon.com has been working hard on reducing their packaging (frustration free packaging etc) and dealing with issues of excessive packaging their customers have complained about.

I've covered excessive packaging from Amazon and other companies readers have reported but until last week had never experienced an excessive packaging episode myself.

About a week ago I ordered an exercise poster.  I was surprised to return home one day to find a gigantic Amazon "D4" box outside my door.  Initially I had no idea what it could be - as I hadn't ordered anything that large.  When I picked up the box and felt how light it was I thought - could this be that poster?

Sure enough it was.  The laminated poster (rolled in plastic) was packed inside very large Amazon branded box filled to the brim with inflated air pak packing material. 

I could not believe the size of the box and material used to ship a small poster which could have easily shipped in a standard size tube?

I know Amazon has been working on this issue - I've talked to senior staff on the issue before but this is nuts how could anyone think this made sense?

 

Amazon.com Frustration Free Packaging

Amazon.com has launched “Frustration-Free Packaging,” a new initiative designed to make packaging both more user and environmentally friendly. 

The company's initiative is unique in that it puts the interests of its customers first not packaging.  Due to the fact Amazon's business is solely online based this new packaging concept is possible.

Amazon is focusing first on two kinds of items: those enclosed in hard plastic cases known as “clamshells” and those secured with plastic-coated wire ties, commonly used in toy packaging.

Frustration-Free Packaging is being launched in the U.S. with 19 bestselling products from leading manufacturers including Fisher-Price, Mattel, Microsoft and electronics
manufacturer Transcend. The product is exactly the same – Amazon has just streamlined the packaging.

In addition to making packages easier to open, a major goal of the Frustration-Free Packaging initiative is to be more environmentally friendly by using less packaging material.

One of the first products to launch with Frustration-Free Packaging is the Fisher-Price Imaginext Adventures Pirate Ship, which is now delivered in an easy-to-open, recyclable cardboard box.

The new packaging eliminates 36 inches of plastic-coated wire ties, 1,576.5 square inches of printed corrugated package inserts and 36.1 square inches of printed folding carton materials.  Also eliminated are 175.25 square inches of PVC blisters, 3.5 square inches of ABS molded styrene and two molded plastic fasteners.

Small items, such as memory cards, are also good candidates for Frustration-Free Packaging. Typically encased in oversized plastic clamshells to deter shoplifting, memory cards are then placed inside larger cardboard boxes for shipment to customers.

Working with Transcend, Amazon has eliminated the hard-to-open clamshell and the need for an additional box. Instead, the cards will now ship inside recyclable cardboard envelopes which use less material.   

Amazon's new "Frustration-Free Packaging" plan comes as a Sustainable is Good reader in the UK sent us images of excessive packaging from Amazon UK from an order she placed for an Apple Macbook adapter.  Excessive packaging is an issue we've covered extensively including a number of examples from Amazon.com. 

Amazon's new packaging plan is excellent news for both consumers and those concerned about excessive packaging.  Hopefully the company will expand the plan to more of their products in the near future. 

You can order select items from Fisher-Price, Mattel, Microsoft and Transcend in the new Frustration-Free Packaging for immediate delivery on Amazon.com.

Amazon.com Excessive Packaging: Another example

A Sustainable is Good reader contacted us this week with another instance of excessive packaging from Amazon.com.  The reader works in the education industry and ordered ten (10) children's books, all the same title to be delivered to her office. 

The books arrived in 10 separate large boxes all with multiple inflatable plastic air pouches.  To make matters worse, the books Amazon sent were not the correct books. 

The reader packed all the books up into one box and returned them to Amazon.com.

Many of these examples of excessive packaging occur because of issues with communication and packaging logistics. 

Ordering systems may process orders of multiple items individually and generate packaging as if the orders were going to multiple locations.  The prevention of excessive packaging is an area where shippers need to rely on human employees.

The results of excessive packaging incidents have a negative effect on consumers and generate a significant amount of unnecessary waste.

Read more stories on Excessive Packaging on Sustainable is Good

Readers:  Contact us with any examples of excessive packaging.

Excessive Packaging: Hewlett Packard Sends 32 Pieces of Paperwork to Customer in 17 Boxes

In one of the more remarkable examples of excessive packaging we've seen, the technology site The Register in the UK posted a piece on an example of excessive packaging from Hewlett Packard (HP).

HP mailed 32 individual pieces of paperwork in a very large box. Inside the large box were sixteen (16) individual smaller boxes each containing 2 pieces of paperwork wrapped in foam padding. A total of seventeen (17) boxes were used to mail thirty-two (32) pieces of paperwork.

We have not seen a response to the story from HP. The example is certainly one of the most egregious we've seen.  Who has ever heard of shipping paperwork in such a fashion?

EXCESSIVE PACKAGING:  If you have examples of excessive packaging we'd like to hear about it.  Contact us by email.

Photos via: The Register

Amazon.com Excessive Packaging

Online retailer Amazon.com is the latest company to have an issue of excessive packaging come to light, and this example is bad.

In November of last year a customer thinking they were being efficient and reducing waste ordered a bulk order of 6, 32oz Ecover Delicate Wash detergents.  To the surprise of the customer, each bottle was boxed in its own box and shrink-wrapped to cardboard and then packaged in a larger box again with additional packaging material.

Sustainable is Good learned about the excessive packaging last week while doing product research for upcoming stories.

The customer writes on Amazon.com, "A huge box arrived today, contained these six 32oz bottles that Amazon sells as a single order. It took me about 15 minutes to open up the big carton, then the 6 individual cartons within that carton, then remove the single bottle that was shrink-wrapped to another chunk of cardboard within that cardboard, bust down everything and jam it into the recycling bin.... Luckily all the cartons were kept safe from each other with an ample supply of plastic pillows. I haven't even used this stuff yet and I feel awful for purchasing it - there is no reason for this appalling waste of cardboard, plastic and shipping resources to get 6 plastic quarts of liquid from their warehouse to my house - it's packed as though it were ceramics!

I'm expecting the soap itself will be excellent. But the sad irony of wasting so much plastic and cardboard to ship this product - which Amazon sells in lots of six - just breaks my heart. I've uploaded an image of the earth carnage above.

I hope Amazon reconsiders such wasteful packaging in the future. There's absolutely no reason this couldn't be shipped in a box 1/4 the size and without any separation between the bottles - it's just laundry detergent!"

We've seen and profiled some examples of excessive packaging.  In this instance the customer was ordering a bulk order of an "eco-friendly" Ecover product so the excessive packaging had a particularly upsetting impact on the customer.  As awareness increases to issues of packaging and reducing waste we'll continue to learn of instances such as this.  However its hopeful that retailers like Amazon will use instances like this to educate their distribution and shipping centers on the importance of maximizing resources and reducing packaging.

Dell Responds to Excessive Packaging Claims

Following up on a story we covered on excessive packaging from Dell, the company has posted a response and outlined steps they are taking to address the issue. 

The way Dell choose to respond to this issue is interesting.  As soon as the stories began appearing on various blogs including this one, a representative from Dell was posting comments indicating they were concerned and looking into the matter.  The company also provided some information on what happened and assured readers they would follow up.

Just over two weeks after the story broke Dell did follow up as they promised.  The company posted yesterday on their Direct2Dell blog.  Todd Dwyer, Dell's Community Liaison - Environment explains in the posting how the company is concerned about the excessive packaging issue and taking steps to insure it will not happen again.

Dell's public response is admirable.  Contrast it to the approach other companies we've covered recently have taken, namely Whole Foods and Target who both opted not to provide information on issues.

Dwyer writes:

It's no secret that Dell aims to be the greenest technology company in the world. But on Earth Day last week, sites like The Consumerist, Gizmodo, and other blogs showed us that there's still more work for us to do.

Shortly after we read those posts, we had a team on the road to Dallas to meet with the vendor that shipped this flash drive to see how we can improve the process. End result, there's some easy fixes and some longer-term issues for us to address. Here's an outline:

* Immediate: Directive to use envelopes for small items such as these.

* Short term: Use of smaller boxes. We have requested an optimization analysis of product volume to box size.

* Short term: Implementation of Dell-defined volumetric metrics on void space in the package to be incorporated into our periodic vendor business reviews.

While third party items such as these make up a very small portion of our overall shipping volume, folks here know we need to fix it. Our sincere gratitude goes out to everyone who pointed this irregularity out to us. We hope that all of you will continue to provide feedback like this on any of our green-focused Direct2Dell posts, or if you have ideas about ways we can make improvements, please share them in the Environment section on IdeaStorm.

via Direct2Dell

Dell Latest Company Featured with Packaging Gaffe

Readers of the popular web site The Consumerist know excessive packaging can be problem.  The site regularly runs stories based on reports from readers who order a product online and receive the item with excessive packaging.

The latest story features a reader who ordered a Kingston 2gb USB flash drive.  The drive arrived promptly from Dell in a box that seemed rather large for the item. 

From The Consumerist: "From the looks of David's package, Dell isn't close to honoring its promise to switch to alternative packaging within the next two months. This obscenely large box contained nothing more than a 2GB flash drive."

The fact consumers are reacting in a negative fashion to excessive shipping packaging is important to note.  It serves as an indicator as to how the issue of excessiveness is resonating with consumers.  Is it the fact that consumers react only in instances of egregious over packaging or are people becoming more and more aware of packaging and excessiveness in general?

Dell isn't alone, Amazon.com is another company whose excessive packaging issues are often featured on the Consumerist.

Gillette Fusion Excessive Packaging

Proctor & Gamble's Gillette Fusion razor received a dubious distinction when it was awarded the Golden Dump Award.  The Golden Dump Award is given annually by Environment Victoria the leading non-profit environmental organization in Australia's Victoria state.  The award recognizes a commonly available supermarket product with the most environmentally damaging packaging. 

Gillette Fusion is packaged in plastic, cardboard and paper and received the award for "gratuitous use of packaging."  Judges said the razor’s packaging “clearly demonstrates the unsustainable trend for encasing goods in far more packaging than is required to protect, efficiently transport and market the product’’.

The annual Dump awards expose the seven worst types of environmentally damaging packaging being sold on supermarket shelves.  DUMP is an acronym for Dangerous and Useless Materials in Packaging.  In addition to the Dump award Gillette Fusion also took home the Excessive Use of Material award.