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July 08, 2008

Comments

Jane Brown

I work at Amazon.com and can tell you why this sad situation occurred. We have issues with liquids breaking open during packing in our highly automated distribution centers. You can imagine the mess that can be caused when a bottle of liquid detergent breaks open on a conveyor belt. For this reason, liquid containers are shrink wrapped to cardboard and packed into boxes in our more automated facilities. This does not happen in all our distribution centers nor does it happen with non-liquid products, with the exception of sharp items that pose a cutting hazard. Amazon.com as a company is taking measures to reduce waste in packaging. We've made great improvements in this area both in the packaging we use and the packaging we accept from suppliers over the last several years.

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