Dell Responds to Excessive Packaging Claims

Following up on a story we covered on excessive packaging from Dell, the company has posted a response and outlined steps they are taking to address the issue. 

The way Dell choose to respond to this issue is interesting.  As soon as the stories began appearing on various blogs including this one, a representative from Dell was posting comments indicating they were concerned and looking into the matter.  The company also provided some information on what happened and assured readers they would follow up.

Just over two weeks after the story broke Dell did follow up as they promised.  The company posted yesterday on their Direct2Dell blog.  Todd Dwyer, Dell's Community Liaison - Environment explains in the posting how the company is concerned about the excessive packaging issue and taking steps to insure it will not happen again.

Dell's public response is admirable.  Contrast it to the approach other companies we've covered recently have taken, namely Whole Foods and Target who both opted not to provide information on issues.

Dwyer writes:

It's no secret that Dell aims to be the greenest technology company in the world. But on Earth Day last week, sites like The Consumerist, Gizmodo, and other blogs showed us that there's still more work for us to do.

Shortly after we read those posts, we had a team on the road to Dallas to meet with the vendor that shipped this flash drive to see how we can improve the process. End result, there's some easy fixes and some longer-term issues for us to address. Here's an outline:

* Immediate: Directive to use envelopes for small items such as these.

* Short term: Use of smaller boxes. We have requested an optimization analysis of product volume to box size.

* Short term: Implementation of Dell-defined volumetric metrics on void space in the package to be incorporated into our periodic vendor business reviews.

While third party items such as these make up a very small portion of our overall shipping volume, folks here know we need to fix it. Our sincere gratitude goes out to everyone who pointed this irregularity out to us. We hope that all of you will continue to provide feedback like this on any of our green-focused Direct2Dell posts, or if you have ideas about ways we can make improvements, please share them in the Environment section on IdeaStorm.

via Direct2Dell