Ujeans Custom Fit Socially Responsible Jeans

01/23/08 EDITORS NOTE:

Update our test pair of Ujeans jeans arrived after over four months.  We will be posting a follow up to our original posting after we've had a chance to check out the jeans.

12/19/07:

Readers should be aware that as of 12/19 we have not received our test pair of jeans from Ujeans to finish this review we began on 9/15/07.  We were under the impression the jeans would be back within 6-8 weeks after we sent them in on 9/15/07.  The company founder Daniel Feuer emailed me two weeks ago (after repeated attempts at contact by me) indicating he was having production and customs problems and that those issues should be resolved and we along with other paying customers should be getting our jeans in the very near future.  Since publishing this story we have been contacted by several customers of Ujeans - who are experiencing similar problems and not getting responses from the company.  PLEASE NOTE:  We are in no way affiliated with this company and are simply conducting a product review as we do with numerous other products.  If and when the jeans do arrive to our product tester - we will finish our review as we had intended on doing three months ago. 

Canadian jeans company UJeans offers consumers a custom fitted pair of jeans.  "Our jeans are designed by our customers and are made-to-measure so they are guaranteed to fit.  The jeans are also environmentally and socially responsible," said Daniel Feuer UJeans President. 

Sustainable is Good is going through the process of getting a pair of UJeans.  Buying Ujeans is quite different from going to a retail store like most are accustomed to doing.

Ujeans sells direct to consumers through the internet.  Interested consumers register on the site and Ujeans sends a detailed instruction guide via email.  The consumer needs to have a tailors tape at home in order to complete the measurements.   

You can send a pair of UJeans to someone as a gift as well.  If you choose this option the receiver gets a measuring kit and CD along with a gift certificate card from UJeans.

The kit arrives in a mailer made from reclaimed denim and can be reused by the consumer.  Inside is a metal CD sized box containing a measuring tape and instructions on CD.  "The denim bag has been used for a make-up bag, pencil case and even a sleeping bag for a stuffed animal," said Feuer UJeans.

Following the instructions a consumer takes detailed measurements of their body.  You'll need the help of the another person to take the measurements.  We went through the process last week.  The measurements are specific and the instructions tell you exactly how to take them accurately.

After the consumer has the measurements they would visit the UJeans web site and enter the measurements online along with a whole host of choices regarding color and style.  The jeans are then custom made and sent directly to the consumer in about 4-6 weeks.

Sustainable is Good sent in measurements for one of our testers last week and will report on the jeans when they arrive.

Ujeans have a number of socially responsible eco-friendly elements to them.  The cotton used to make the jeans is sourced from the Pakistan Sustainable Cotton Initiative which focuses on conserving water resources.  The cotton is not organic.  The company uses natural minerals and enzymes in their dying process and does not use chemicals like chlorine bleach, formaldehyde or azo. 

The packaging Ujeans uses is made from reclaimed denim from their production process.  They have found the denim mailer to be not only unique but durable and able to withstand the shipping process.

When our test pair of jeans arrives we will provide an update on the product and process.

Comments

[Kalli]

Can someone help me contact ujeans?

I ordered a pair of jeans in February, 2006. Initially, before I placed my order, the owner of the company replied to my email questions about the jeans right away and was really helpful and friendly.

But after I placed my order and my account was debited the $135 I paid for the jeans, I never heard from the company again.

I never received the jeans. I tried calling ujeans and Daniel himself, leaving them messages, sending them emails over the course of a few months and they never replied to me.

At first I wanted the jeans, but then, as it was six months, then nine, then a year, I just wanted my money back.

I've never gotten the over $135 back that I paid for the jeans I never even received. I feel totally ripped off. I was so excited about these jeans. I just want my money back, and they won't even give me that.

[AnnieL]

Hello Kalli,

I've had almost the same problem as you... I ordered (and paid) for my jeans in June. I received them more than 2 months later, and they didn't fit at all !!! I contacted Ujeans as well as Daniel directly. He never answered the phone, and never returned my phone calls. He finally replied to one of my e-mails (one out of many !) and told me he would proceed with a re-order. I never received the new jeans. So I asked for a reimbursement. He told me he would mail the cheque right away, but of course, I never received it. Since then, I sent a couple of e-mails, and they are unanswered as of today.

I see that you have been waiting for more than a year now... hope you will receive news soon... :o(

[Kalli]

Annie,

I'm so sorry to hear that someone else was ripped off by ujeans. After reading your post my anger was renewed and I decided to search the Canadian Better Business Bureau for ujeans. Look what I found:

http://www.thebbb.ca/commonreport.html?ID=165434097

Complaints Concerned:
Service Issues (1 complaints)
1 Company did not respond
Delivery Issues (3 complaints)
3 Company did not respond
Refund Practices (3 complaints)
3 Company did not respond
Product Quality (1 complaints)
1 Company did not respond
Guarantee or Warranty Issues (1 complaints)
1 Company did not respond

[Cathy]

I wish I had done my homework first. When a gift certificate purchase went unanswered I started researching right away. I made many phone calls and sent many emails. All went unanswered. My money was taken, but no correspondence from ujeans. I placed a claim through paypal and also registered a complaint with the better business bureau.

DO NOT place an order with this company.

[Erinbowbrite]

EVERYONE WHO BOUGHT U JEANS- PLEASE fill a complaint with PayPal regarding this issue online or by phone (888-221-1161). I ordered jeans from them, waited 3 mths for them to arrive, and when they did they were widly too large and the right leg was SEWN SHUT! Ridiculous! But if enough people fill complaints with PayPal in the next six months they have promised to re-open all of our cases, refund our money, and refuse UJeans access to the PayPal service ever again. PLEASE help us blackball these thieves! Thank you!-Erin

[Z2jeansco]

Hi,

Please visit

http://www.z2jeansco.com

We make Custom Made Jeans and with FREE DElivery Worldwide ou price is USD 85/pc Only.

We always stand behind our orders and compalints will be dealt properly and preofessionally.

Regards,

Z2 Jeans Co.

[Melba]

Try out this custom jeans company, www.tailormade-jeanswear.com

You can also send them your favorite pair to be cloned.

[Z2jeansco]

www.z2jeansco.co is only USD 85 per pair of jeans and FREE deliviery WORLDWIDE.

They make for men , women , and they clone jeans too.

[brian stokes]

hi,i orderd a pr of jeans from tailormade-jeans order was completed & shipped ver bominoexp.com have been in customs clearance for 5wks still not received as of the 30th june 08

[Pat Rupert]

Hi
I also bought a pair of Ujeans and never received them. Is there any way you can get your money back. I ordered them in April. I have contacted them by email and phone with no reply. I finally canceled the order but still received nothing. I paid through google checkouts $168.20. I would sure like to get my money back
Pat