
This whole debate about the future of the US Postal Service has me confused and I thought it was relevant to address on SISG because so much of what we talk about here passes through either the USPS, UPS or FedEX.
These days its seems like everyone from Congress to talking heads has a plan to fix the Post Office but I have to say most of the ideas and options I keep hearing seem insane.
A core part of plans is to eliminate Saturday mail delivery. This option makes very little sense to me and eliminates one of the USPS's primary competitive advantages over its competition. The USPS is the only carrier who will deliver letters and packages on Saturday as part of its normal non-surcharge service. To be fair FedEX Ground also does normal Saturday delivery but its mostly packages.
To me eliminating Saturday mail service would be a body blow to the USPS. One that they may not recover from.
Another point I don't see raised often enough is the relationship people have with the USPS. Personally I prefer the USPS over all other options unless I'm shipping something very large. I find their service to be much more customer friendly - because they care about residential deliveries.
I avoid UPS at all cost however sometimes its not possible. I find their service to be terrible and they have an attitude that they can care less about residential deliveries. This is one thing USPS should be emphasising - that relationship they have with people in this country - that day to day interaction via mail delivery and post office locations.
The question should be why isn't USPS the primary mail delivery outlet for online businesses like Amazon? I'm guessing Amazon chose the carrier who could give them the best delivery network and price? I know USPS does some of their deliveries but its a small number of the overall business.
In the piece in the New York Times ran yesterday regarding the Post Office crisis - it was suggested the USPS is considering closing hundreds of distribution centers. Again I just don't get this. The infrastructure is already here and built - why not make it work?
Another area where the USPS has been a leader is on environmental issues and trying to make the process of shipping packages through its system as environmentally responsible as possible. I've covered the USPS's process of seeking and obtaining Cradle to Cradle certification for many of its mailers here on SISG. I think this is an area where the USPS can work with companies like EBAY - whose users heavily use the USPS to develop mutually beneficial and green shipping and business practices all the while encouraging EBAY users to ship via USPS.
I'm sure there are serious fiscal and organizational issues within the USPS - no question about it. I just don't think the solution is the make their service less available. I think the solution is to look at what they do well and where they have advantages in terms of service and existing infrasturcture and where they've already been leaders and focus on those areas and services.